My control switch is not working anymore, what should I do? August 25, 2014 17:41 Follow Sorry to hear that. Try one more time to press it. If it still not works, please, contact our support center via email – email@example.com. Related articles How long does it take to recharge? Contact Customer Support Care instructions for the LUMATIV E5 Snapback Where can I buy the LUMATIV E5 Snapback? How can I turn my Snapback off? Comments 1 comment Sort by Date Votes Christin Dunlop August 12, 2019 04:19 Had 2 hats get stuck on the “charging” light mode (slow flashing one color) and the button wouldn’t switch to any other modes. Found the solution to this. Your had should be charged with the power switch turned to ON and you will be able to cycle through all the modes again. 0 Comment actions Permalink Please sign in to leave a comment.