You may return most unused items purchased at Lumativ.com within 7 days of the original delivery. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason, you are responsible for the return shipping costs and will be charged a restocking fee of 30 percent.
No returned merchandise will be accepted without a Return Material Authorization (RMA). Request a RMA by email at email@example.com. Include your contact information and an explanation of the reason for return. We will credit you in the same manner as your original payment within 14 days of receiving the returned item.
The following items may not be returned: Any used, damaged or unsalable items.
In the rare instance you have mistakenly received something other than what was ordered, we will gladly exchange that item for the correct item and pay for additional shipping as long as it was purchased from our Web Shop and it is returned in its unopened original packaging. For more information, please contact firstname.lastname@example.org